Support & Contact
QR Code Scanner App
Get Help
We're here to help! If you have any questions, issues, or feedback about our QR Code Scanner app, please don't hesitate to reach out.
Contact Information
Email Support
Email: nlpsafe@gmail.com
We aim to respond to all support inquiries within 24-48 hours during business days.
Before Contacting Support
To help us assist you more efficiently, please include the following information in your support request:
-
Device Information
- Device model (e.g., iPhone 15 Pro, iPhone 14)
- iOS version (e.g., iOS 17.2)
-
App Information
- App version (found in Settings > About)
-
Issue Description
- Clear description of the problem
- Steps to reproduce the issue
- Screenshots or screen recordings (if applicable)
-
Expected vs. Actual Behavior
- What you expected to happen
- What actually happened
Common Issues & Solutions
Camera Not Working
Problem: The app doesn't show the camera view or can't scan QR codes.
Solutions:
- Go to Settings > Privacy & Security > Camera
- Find QR Code Scanner in the list
- Make sure the toggle is ON
- Restart the app
Scan History Not Saving
Problem: Scanned QR codes are not appearing in history.
Solutions:
- Ensure you have sufficient storage on your device
- Try force-closing and reopening the app
- Check if you're using the latest version of the app
Subscription Issues
Problem: Premium features not unlocking after purchase.
Solutions:
- Go to Settings in the app
- Tap Restore Purchases
- Wait for the restoration to complete
- If issue persists, verify your purchase in App Store > Account > Purchase History
App Crashing
Problem: The app crashes unexpectedly.
Solutions:
- Update to the latest version of the app
- Restart your device
- Delete and reinstall the app (your subscription will be restored)
- Ensure your iOS is up to date
QR Code Not Scanning
Problem: Certain QR codes won't scan.
Solutions:
- Ensure adequate lighting
- Hold your device steady
- Position the QR code within the scanning frame
- Clean your camera lens
- Try scanning from a different distance
Subscription Management
How to Cancel Subscription
- Open the Settings app on your iPhone
- Tap your Apple ID at the top
- Tap Subscriptions
- Find QR Code Scanner
- Tap Cancel Subscription
Note: You'll continue to have access to premium features until the end of your current billing period.
How to Restore Purchases
- Open QR Code Scanner app
- Go to Settings
- Tap Restore Purchases
- Wait for confirmation
Feedback & Suggestions
We love hearing from our users! If you have suggestions for new features or improvements, please email us at:
Email: nlpsafe@gmail.com
Subject Line: Feature Request - [Your Suggestion]
Report a Bug
Found a bug? Help us improve by reporting it:
Email: nlpsafe@gmail.com
Subject Line: Bug Report - [Brief Description]
Please include:
- Steps to reproduce the bug
- Expected behavior
- Actual behavior
- Screenshots or videos (if possible)
- Device and iOS version
Rate & Review
Enjoying our app? We'd appreciate your support!
- Rate us on the App Store - Your ratings help us reach more users
- Leave a review - Share your experience with others
- Share with friends - Help others discover our app
Privacy Concerns
If you have any questions or concerns about your privacy or data, please refer to our Privacy Policy or contact us directly at:
Email: nlpsafe@gmail.com
Subject Line: Privacy Inquiry
Business Inquiries
For business partnerships, press inquiries, or other professional matters:
Email: nlpsafe@gmail.com
Subject Line: Business Inquiry - [Topic]
Response Times
| Inquiry Type | Expected Response Time |
|---|---|
| Technical Support | 24-48 hours |
| Billing/Subscription | 24-48 hours |
| Feature Requests | 3-5 business days |
| Bug Reports | 24-48 hours |
| Business Inquiries | 3-5 business days |
Stay Connected
For updates and announcements, keep an eye on your app updates in the App Store.
Thank You
Thank you for using QR Code Scanner! We're committed to providing you with the best QR code scanning experience possible.
Your feedback helps us improve!
Email: nlpsafe@gmail.com
Last Updated: December 22, 2024
Contact & Support
Email Support
mukeshshynita@gmail.comResponse Time
Within 24-48 hours
