Support Center
Photo Compressor - SafeNLP Mobile App
Frequently Asked Questions
How does Photo Compressor work?
Photo Compressor processes all photos locally on your device using advanced algorithms. Your photos are never uploaded to our servers - everything happens offline for maximum privacy and security.
What photo formats are supported?
We support JPEG, PNG, and HEIC formats. You can convert between these formats and compress them to reduce file size while maintaining quality.
Can I use the app offline?
Yes! Photo Compressor works completely offline. All photo processing happens on your device, so you don't need an internet connection to compress or optimize your photos.
What's the difference between free and premium?
Free tier includes basic photo compression with limited features. Premium ($1.99/month) unlocks batch processing, custom dimensions, all format conversions, and advanced optimization tools.
How do I cancel my subscription?
Cancel anytime through your Apple ID account settings in the App Store. Go to Settings > Apple ID > Subscriptions and manage your Photo Compressor subscription there.
Is my data safe?
Absolutely! Your photos never leave your device. We use 100% local processing, so there's no cloud storage, no data collection, and no risk of your photos being accessed by anyone else.
How do I report a bug or request a feature?
We welcome feedback! You can report bugs or suggest new features by contacting our support team directly via email.
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